MAAP belongs to us all and we believe in creating the right environment for our employees to thrive. Our teams are empowered to innovate, create, and propel cycling forward through our shared purpose for sustainability, equality, fun and respect.

Our newest MAAP LaB in LA will be more than an experiential retail store presenting the very best of MAAP products in an elevated environment - it will be a hub for creative dialogue, collaboration, and a meeting place for the local community on and off the bike, extending the cultural influence and audience of the MAAP brand. Inside, you’ll discover the latest MAAP products, a coffee hub serving exceptional brews, and a space that hosts events and weekly shop rides.

MAAP was born in a city with an unhealthy obsession with sport, style and coffee; this Retail Store Manager role will help us blend all three elements in a space that defines innovation, community, and culture, to continue to propel cycling forward.

As we continue to blur the lines between fashion and sport, we need someone who is passionate about both aesthetics and performance. If you thrive in a dynamic, fast-paced environment and are ready to take the lead in delivering an unforgettable retail experience, this is the role for you.

THE ROLE

Key responsibilities include:

• Manage and take full accountability for delivering the MAAP retail experience by engaging, developing, maintaining, and growing relationships with our customers and the wider community.
• Champion a sales-driven culture and lead from the front while focusing on the highest customer and brand experience standards.
• Hire, train, develop and manage a retail team, ensuring they are motivated and equipped to deliver an excellent customer experience.
• Deliver financial results and achieve sales, margin, and inventory targets by optimising retail KPIs.
• Maintain the highest visual merchandising standards, ensuring MAAP VM guidelines are actioned daily.
• Keep up to date with MAAP seasonal launches and product information, ensuring the team is informed on all new technical features and benefits.
• Responsible for the rostering of the store, in line with wage budgets and percentage of sales
• Manage inventory and accurate levels to ensure products are always in stock and available for customers.
• Provide support for LaB rides, community engagement and activations.

THE CANDIDATE

The ideal Retail Store Manager will have the following skills and qualities:

• Demonstrated retail experience in a fashion, sportswear or similar environment, with expertise in Store or Team Management
• Confidence in leadership skills, with the ability to lead a team in the pursuit of common goals
• Excellent customer service and selling skills
• Visual merchandising skills & experience
• Self-motivated and self-confident
• Ability to think strategically and proactively
• In-depth knowledge of retail management and customer service
• Proven ability to deliver results, drive sales and motivate your team
• A passion for providing a world-class customer experience in retail
• A keen interest in cycling, fashion, music and LA culture

Benefits

• Product allowance
• Attractive discounts on apparel and accessories
• Competitive compensation package