About the job

MAAP was born in Melbourne - a city with an undeniable obsession with sport, style, and exceptional coffee. As our Retail Store Manager, you’ll bring these elements together in the space where it all began, leading the next chapter of MAAP’s retail experience.

Our Melbourne LaB is more than a store, it’s a place where performance meets culture, where community comes together and where innovation is experienced firsthand. This flagship space showcases the very best of MAAP in an elevated environment, serving as a hub for creative dialogue, collaboration, and connection both on and off the bike.

Inside, you’ll find the latest MAAP collections, a coffee hub pouring exceptional brews and a dynamic space hosting events, launches and weekly rides that bring our community together.

As we continue to blur the lines between fashion and sport, we’re looking for a leader who is equally passionate about aesthetics and performance - someone who thrives in a fast-paced environment and is ready to lead a team delivering a world-class retail experience.

THE ROLE

Key responsibilities include:

• Manage and take full accountability for delivering the MAAP retail experience by engaging, developing, maintaining, and growing relationships with our customers and the wider community.
• Champion a sales-driven culture and lead from the front while focusing on the highest customer and brand experience standards.
• Hire, train, develop and manage a retail team, ensuring they are motivated and equipped to deliver an excellent customer experience.
• Deliver financial results and achieve sales, margin, and inventory targets by optimising retail KPIs.
• Maintain the highest visual merchandising standards, ensuring MAAP VM guidelines are actioned daily.
• Keep up to date with MAAP seasonal launches and product information, ensuring the team is informed on all new technical features and benefits.
• Responsible for the rostering of the store, in line with wage budgets and percentage of sales
• Manage inventory and accurate levels to ensure products are always in stock and available for customers.
• Provide support for LaB rides, community engagement and activations.

THE CANDIDATE

The ideal Retail Store Manager will have the following skills and qualities:

• Demonstrated retail experience in a fashion, sportswear or similar environment, with expertise in Store or Team Management
• Confidence in leadership skills, with the ability to lead a team in the pursuit of common goals
• Excellent customer service and selling skills
• Visual merchandising skills & experience
• Self-motivated and self-confident
• Ability to think strategically and proactively
• In-depth knowledge of retail management and customer service
• Proven ability to deliver results, drive sales and motivate your team
• A passion for providing a world-class customer experience in retail
• A keen interest in cycling, fashion, music and Melbourne culture

Benefits

• Product allowance
• Attractive discounts on apparel and accessories
• Competitive compensation package

Requirements added by the job poster

• Commute to this job’s location

• No need for visa sponsorship

• Authorized to work in Australia