MAAP was born in Melbourne, a city with an unhealthy obsession with sport, style and coffee; this role encompasses all three.

We're looking for a new Assistant Store Manager for LaB Melbourne, an experiential retail store that presents the very best of MAAP products in an elevated environment and provides a space for creative dialogue and collaboration with the local community, extending the cultural influence and audience of the MAAP brand. Inside you’ll find the latest MAAP product range, a coffee hub serving the finest brews, and from here we host events and weekly shop rides. This is a unique position in an innovative retail setting for an individual with a passion for delivering the highest standard of customer experience.

MAAP continues to blur the space between fashion and sport, and you could be part of this journey, bringing to life our retail experience focused on merging aesthetics and performance. We're keen to hear from retail talent with a passion for cycling, fashion, music and culture to join our team.

THE ROLE

Key responsibilities include:

- Delivering the MAAP retail experience by engaging, developing, maintaining, and growing relationships with our customers and the wider community.

- Championing a sales-driven culture and leading from the front while focusing on the highest customer and brand experience standards.

- Assisting with the hiring, training, developing and managing of a retail team, ensuring they are motivated and equipped to deliver an excellent customer experience.

- Delivering financial results and achieving sales, margin, and inventory targets by optimising retail KPIs.

- Maintaining the highest visual merchandising standards, ensuring MAAP VM guidelines are actioned daily.

- Keeping up to date with MAAP seasonal launches and product information, ensuring the team stays informed of all technical features and benefits.

- Responsibility for the rostering of the store, in line with wage budgets and percentage of sales

- Assisting in managing inventory and accurate levels to ensure products are always in stock and available for customers.

- Providing support for LaB rides, community engagement and activations.

THE CANDIDATE

The Ideal Assistant Retail Store Manager will have the following skills and qualities:

- Demonstrated retail experience in a fashion, sportswear or similar environment, with expertise in store or team management

- Proven leadership skills

- Excellent customer service and selling skills

- Excellent merchandising skills and experience

- Ability to lead a team in the pursuit of common goals

- Self-motivated and self-confident

- Ability to think strategically and proactively

- In-depth knowledge of retail management and customer service

- Proven ability to deliver results, drive sales and motivate your team

- A passion for providing a world-class customer experience in retail

- Comfortable to work outside of normal opening hours to facilitate in-store marketing activations

- Ability to communicate effectively with the team regarding launches, activations, and updates.

- A keen interest in cycling, fashion, music and Melbourne culture

- Ideally, connected within the Melbourne cycling community

- Interest in engaging with the community through ride leadership and activations outside of work is a plus

- Coffee-making skills are a bonus, but not essential

Benefits

- Attractive company discounts on apparel and accessories

- Product allowance

- Competitive compensation package