|The item I want is out of stock, what now?||We try to have a stock level that will keep up with demand but some popular items may sell out fast. If an item is sold out there will be an option available to “notify me when back in stock.”|
|Do you place items on back order?||Items are not placed on back order and we try to avoid advertising products that are not in stock unless advised on the product page. If your desired item has sold out, you will be contacted by our Customer Service team and a refund will be arranged.|
|Do you have a size guide?||
Yes, please view our size guide
|I need help with my order, who can I contact?||
Please contact customer service using the form on this page.
|Has my order been successful?||
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, login to your account to check My Orders. If you do not have an account yet, you can create a new account.
|How do I change my order after purchasing?||
We process and pack your order as fast as possible. Your order can only be changed as long as your order has not been shipped. To change your order contact us using the form on this page.
|How do I know it's safe to shop with MAAP?||
maap.cc uses a SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
|What payment types do you accept?||
|How do I use my gift voucher or promotional code?||Redeem during the checkout and the discount will be deducted from your order.|
|How long will delivery take?||
Australia: 4-6 business days. International: 4-7 business days.
|Where is my order shipped from?||
All orders are dispatched from our warehouse in Melbourne Australia.
|How much will shipping cost?||
See rates here.
|How can I track my order?||
You will be emailed your tracking number when your order has been dispatched (1 - 3 business days from placing your order).
|How can I change my address after purchasing?||We process and pack your order as fast as possible. Your delivery address can only be changed as long as your order has not been shipped. To change your delivery address please contact us.|
|How do I return an Item?||Please see our full returns policy|
|When will I receive my refund?||
Once we have received your returned item, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account.
|What are my options when returning an item?||
We conduct our business according to the Australian Consumer Law (ACL), which acknowledges your rights and entitlements as a customer.
You may return an item for your choice of:
|Do you have a crash replacement policy?||
If you do happen to have a crash, shoot an email to firstname.lastname@example.org with details and some photos of your damaged kit, including your original receipt and we will provide you with a 40% discount on a replacement kit. See conditions below.
Proof of purchase must be provided. Receipt or order confirmation.
The age of your kit will be taken into consideration meaning fair wear and tear is not covered.
The discount provided may be used to replace the damaged item/s from the same product group. e.g If 1 pair of bib shorts is damaged, a discount will be provided for the purchase of 1 pair of bib shorts.The replacement discount may only be applied at the maap.cc online store.
|Where can I buy MAAP products in store?||
Please see our retail partners